At Babysteinbach, we want you and your family to love every item, from our Self-Affirmation T-Shirts to our Cozy Blankets. If you are not completely satisfied with your purchase, we are here to help with a transparent and stress-free return process.
1. Policy Overview
2. Eligibility for Returns
To be eligible for a return, please ensure that:
- The request is made within **30 days** of delivery.
- The item is unused, unwashed, and in the same condition that you received it.
- The item is in its original packaging.
3. Return Process & Fees
We believe in fair shopping, which is why we do not charge any additional fees for processing your returns.
| Service | Fee |
|---|---|
| Restocking Fee | $0.00 (No fee) |
| Return Processing | Free |
To initiate a return, please email [email protected] with your order number and the reason for the return. We will provide instructions on where to send your package.
4. Refunds
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed immediately.
- Timeline: The credit will automatically be applied to your original method of payment within **7 business days**.
5. Damaged or Wrong Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item (e.g., a different design from the Mom & Kids Collection), contact us immediately so that we can evaluate the issue and make it right.
6. Contact Information
Email: [email protected]
Address: 2118 Winder Dr, Winterville, NC 28590, United States
Support Hours: Mon – Sat, 8:00 AM – 7:00 PM (EST)









